Application
Customer Connect
Retail customer engagement platform.
- Role
- Senior User Experience Designer
- Year
- 2018
- Platform
- iOS, Android
- Industry
- Retail
- Category
- Application
- Scope
- Customer engagement, Mobile UX, Visual design
The challenge
Retail brands struggle to maintain ongoing customer relationships beyond the point of sale — missing opportunities for loyalty and repeat engagement.
Overview
Customer Connect is a retail customer engagement platform designed to strengthen brand relationships — connecting shoppers with offers, updates, and personalized touchpoints after purchase.
Key focus areas
- Customer profile and engagement hub for retail brands
- Notification and offer surfaces for repeat visits
- Mobile-first patterns for quick interaction on the go
Outcome
Built a mobile engagement layer for retail — giving brands a direct channel to stay connected with customers beyond the store.
Design focus
What I shaped
- iOS
- Android
Application
Customer Connect
Retail
Scope
- Customer engagement
- Mobile UX
- Visual design
01 · Discovery
Customer profile and engagement hub for retail brands
02 · Design
Notification and offer surfaces for repeat visits
03 · Delivery
Mobile-first patterns for quick interaction on the go
